Customer Experience

How “Sephora” improved their customer experience, and in turn their customer retention, by 75% using Carriyo.

The challenge


The challenge
  • Sephora runs a large fulfilment network across the region, having to deal with complex inventory management processes and various shipping partners to fulfill customers’ needs.

  • Setting a unique customer expectation and meeting that promise is a challenge that requires real time monitoring and advanced customer engagement throughout the last mile delivery process.

How Carriyo helped


How Carriyo helped
  • Sephora implemented Carriyo in tandem with its Order Management System, creating an integrated inventory management and fultilment execution workflow across its fulfillment centers.

  • Although Sephora uses more that 10 different shipping partners, it can control all of its shipments from a single dashboard and unify the shipment tracking experience of its customers.

The results


The results
  • Shipping operations have been fully automated accelerating order delivery service levels.

  • Monitoring and alerting of shipment statuses in real time also allowed the team to improve delivery efficacy and improve successful delivery rates.

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