Customer Experience
How “Sephora” improved their customer experience, and in turn their customer retention, by 75% using Carriyo.
The challenge
01
Sephora runs a large fulfilment network across the region, having to deal with complex inventory management processes and various shipping partners to fulfill customers’ needs.
Setting a unique customer expectation and meeting that promise is a challenge that requires real time monitoring and advanced customer engagement throughout the last mile delivery process.
How Carriyo helped
02
Sephora implemented Carriyo in tandem with its Order Management System, creating an integrated inventory management and fultilment execution workflow across its fulfillment centers.
Although Sephora uses more that 10 different shipping partners, it can control all of its shipments from a single dashboard and unify the shipment tracking experience of its customers.
The results
03
Shipping operations have been fully automated accelerating order delivery service levels.
Monitoring and alerting of shipment statuses in real time also allowed the team to improve delivery efficacy and improve successful delivery rates.
